In order to maximally protect the interests of our customers during the process of entrusting and using legal services on KALF's website platform, we provide a "Mechanism to receive and resolve customer complaints" in a timely manner. convenient and effective.
Customers use this mechanism when they discover that their personal information is being used for the wrong purpose, within the scope KALF has committed to in the Customer Information Protection Policy; or when making complaints or suggestions on other issues related to the process of using KALF's services.
The process of receiving and resolving complaints includes:
Step 1: Customers present specifically and authentically the content of the complaint with evidence (if any) through the following contact channels:
Step 2: KALF responds to the complaint or contacts the customer within 48 working hours from the time of receiving the complaint to verify, clarify, and resolve the case.
KALF is not responsible nor will we resolve any complaints related to the customer's rights if it considers that all personal information provided by that customer is inaccurate.